Privacy Policy of Regal Rides
Regal Rides is committed to protecting your privacy and treating your personal information with the highest level of care, discretion and confidentiality.
We understand that when you make an enquiry or booking for a private chauffeur experience, you may be sharing personal information about yourself, your guests, your plans and your movements. We respect the trust involved and only collect and use information that is reasonably necessary to provide our services, communicate with you and manage your booking.
We do not sell, rent or trade your personal information.
Our approach to privacy reflects the discreet and personalised service we provide to every Regal Rides client.
Last updated: September 2026
1. About This Privacy Policy
This Privacy Policy explains how Regal Rides collects, uses, stores and protects personal information provided through our website, by telephone, email or other direct communication.
Regal Rides is committed to managing personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those obligations apply.
The Office of the Australian Information Commissioner (OAIC) requires an APP privacy policy to explain, among other things, what personal information is collected, how it is collected and held, why it is used or disclosed, how individuals can access or correct their information, and how privacy complaints are handled.
2. Our Commitment to Discretion
Your privacy matters to us.
Regal Rides provides a highly personal service. We recognise that our clients may value discretion not only in relation to their personal information, but also in relation to their movements, destinations, companions and occasions.
Information provided to us in connection with a private enquiry or booking is treated as confidential and is only accessed by those who reasonably need it for the purpose of responding to your enquiry, arranging or delivering your experience, managing our business, or meeting applicable legal obligations.
We will not publicly identify clients, publish photographs of clients, disclose itineraries or discuss private bookings without appropriate permission.
We believe discretion should be part of the service—not an afterthought.
3. What Personal Information We May Collect
Depending on the nature of your enquiry or booking, we may collect information such as:
- Your name
- Telephone number
- Email address
- Preferred method of contact
- Booking or enquiry details
- Preferred dates and times
- Pick-up and meeting information
- Destination and itinerary information
- Number of passengers
- Names or details of guests where reasonably necessary
- Special requirements relevant to providing the service
- Corporate or organisation details where applicable
- Correspondence between you and Regal Rides
- Payment or invoicing information where required
We only seek information that is reasonably necessary for the particular purpose.
You are not required to provide information that is not reasonably necessary for us to respond to your enquiry or provide the service.
4. Sensitive and Private Information
We do not generally require sensitive personal information to provide our chauffeur experiences.
If information of a sensitive nature is voluntarily provided to us—for example, information relating to a particular accessibility or service requirement—we will treat that information with additional care and only use it for the purpose for which it was provided, or where otherwise permitted or required by law.
Please do not provide sensitive personal information through a general website enquiry form unless it is genuinely necessary for your enquiry.
5. How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
- Contact us by telephone
- Contact us by email
- Make or discuss a booking
- Request information about an experience
- Correspond with us regarding an existing booking
- Communicate with us through other direct channels
We may also automatically receive limited technical information when you visit our website, such as browser type, device information, approximate location and pages visited, depending on the website’s analytics and cookie settings.
This information is generally used to maintain, secure and improve our website and understand how visitors use it.
6. Why We Collect and Use Your Information
Regal Rides may use personal information to:
- Respond to enquiries
- Discuss and prepare bespoke experiences
- Confirm and manage bookings
- Communicate with clients before, during and after an experience
- Coordinate itineraries and destinations
- Provide our chauffeur services
- Provide invoices and manage payments
- Maintain appropriate business records
- Improve our website and services
- Respond to questions, feedback or complaints
- Protect the security of our website and business
- Meet legal, regulatory or insurance requirements
We do not collect personal information simply because it may be useful in the future.
7. Your Booking Information is Private
We understand that an itinerary can be highly personal.
Accordingly, details such as:
- Where you are traveling from
- Where you are traveling to
- When you are traveling
- Who is traveling with you
- The nature of your occasion
- Your accommodation
- Your planned activities
are treated as private booking information.
We will only disclose such information where it is reasonably necessary to provide your requested service, where you have authorised us to do so, where required by law, or where otherwise permitted under applicable privacy legislation.
8. Disclosure of Personal Information
Regal Rides does not sell or rent personal information to third parties.
Where reasonably necessary, we may disclose limited information to service providers who assist us in operating our business or delivering your booking.
These may include providers involved in:
- Website hosting
- Website security
- Email and communications
- Online booking or enquiry systems
- Payment processing
- Accounting
- Information technology
- Cloud storage
- Professional or business services
Where we use third-party providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.
Australian privacy guidance recognises that organisations should consider the security of information held by third-party providers, including cloud service providers.
9. Overseas Disclosure
Some technology, hosting, software or cloud service providers used by businesses may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, Regal Rides will take the steps required under applicable Australian privacy law.
The specific overseas locations involved may change as technology providers and business systems change. Where required, this Privacy Policy will be updated to reflect those arrangements.
10. Website Security
Regal Rides takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the system involved, these measures may include:
- Secure website connections
- Password and access controls
- Restricted access to personal information
- Website and server security measures
- Security monitoring
- Regular software and security updates
- Appropriate backup procedures
- Careful management of third-party service providers
The OAIC recommends a layered approach to information security incorporating technical and organisational measures, including access security, ICT security, third-party providers and appropriate data retention and destruction practices.
While no internet transmission or electronic storage system can be guaranteed to be completely risk-free, we take the security and confidentiality of information entrusted to us seriously.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to provide ongoing services, or where we are required or permitted to retain it by law.
When personal information is no longer required, we take reasonable steps to securely destroy it or ensure that it is de-identified, where appropriate.
This approach is consistent with the requirements of APP 11 concerning the destruction or de-identification of personal information that is no longer needed.
12. Marketing Communications
Regal Rides does not sell or provide client databases to other businesses for marketing purposes.
If we send you promotional communications about Regal Rides, you will be provided with an appropriate means of opting out of future communications.
You can also contact us at any time and request that we stop sending marketing communications.
Australian privacy requirements include obligations concerning direct marketing and providing appropriate opt-out mechanisms.
13. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, improve security, understand website usage and improve the visitor experience.
We may use website analytics services to understand general patterns of website use, such as which pages are visited and how visitors navigate the website.
Analytics information is generally used in aggregate to improve our website and does not mean that Regal Rides is attempting to identify individual visitors.
You can control or restrict cookies through your web browser settings. Some website functions may be affected if cookies are disabled.
14. Access to Your Personal Information
You may request access to personal information Regal Rides holds about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We will respond to your request within a reasonable period and deal with the request in accordance with applicable privacy requirements.
The right to access and correct personal information is addressed under the Australian Privacy Principles.
15. Privacy Questions or Complaints
We want you to feel confident that your information is being handled appropriately.
If you have a question, concern or complaint about the way Regal Rides has collected, used, stored or disclosed your personal information, please contact us first.
We will acknowledge your concern and investigate it appropriately, with the aim of resolving the matter fairly and promptly.
Privacy Contact
Regal Rides
Phone: +618 81 190 290
Email: regalridesadelaide@gmail.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.
16. Changes to This Privacy Policy
Regal Rides may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or applicable legal requirements.
The most recent version will always be published on this page.
We recommend checking this page periodically if you wish to remain informed about how we manage personal information.
17. Contact Regal Rides
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Regal Rides
Phone: +618 81 190 290
Email: regalridesadelaide@gmail.com
Website: www.regalrides.com.au